Tips on ‘Feedback’

Just received an interesting email from Dominic Siow one of the great presenters in the Australian Project Land. He also run’s the website In his email he is providing tips on how to provide and give and receive ‘feedback’.

Dominic mentions that …

… feedback is “the breakfast of champions”. Indeed it is one of the most powerful tools you can use to influence and reinforce change. This can apply to an employee, project stakeholder, child or even a friend!

The key tips are summarized and paraphrased by Dominic out of the Book ‘Top Performance’ by ‘Zig Ziglar’:

TIP #1: Be observant and on the constant look-out for the good in others. Reinforce positive behaviour and changes, however small, immediately. Feedback is most effective when it’s timely.

TIP #2: Offer feedback that is specific and sincere.

TIP #3: Use the “feedback sandwich”.

TIP #4: Criticize the performance, praise the performer.

TIP #5: The most important measure of the effectiveness of your feedback piece is – what emotional state have you left the recipient?

Read Dominic’s weekly distributed tips here.

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Torsten J. Koerting

Torsten J. Koerting is a project management-, paragliding- and Outdoor Enthusiast, Consultant, Author of several books and engaged as a speaker at many conferences. As Managing Partner at projectyzer he is specialised in supporting companies and organisations in reinventing their strategy as well as turning projects around that are in trouble. He worked in Europe, US and Australia for more than 20 years for global Blue Chips. He does hold the German and Australian Citizenship and lives with his wife and two kids between Europe and Australia. He is also a certified Bank Clerk, Executive Bachelor and Project Management Professional (PMI) and used to be Board Member of the PMI Queensland Chapter (Australia).

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